By creating a SoHeart account or by using any SoHeart service, you (“Customer”) agree to be bound by these Terms of Service (this “Agreement”). The Services are defined as your access to the Mobile App and the information you receive from SoHeart through the Website (the “Services”).
This Agreement sets out the legally binding terms for your use of the Services and may be modified by SoHeart from time to time in its sole discretion. Any modifications shall be effective upon posting by SoHeart on the Website.
The Services are solely for access and use by Authorized Users (as defined below). By using the Services, you represent and warrant that you (a) have the right, authority, and capacity to enter into this Agreement and (b) will abide by all of the terms and conditions of this Agreement. If you have agreed to become a paying customer for the Services, then your eligibility to use the Services shall be contingent on your continued compliance with the terms of the applicable purchase agreement and this Agreement. If you have not agreed to become a paying customer for the Services, your use of the Website is still subject to this Agreement.
SoHeart shall authorize Customer from time to time (“Authorized User”), who will have access to the Services. You will also be asked to choose a username and a password for each Authorized User. SoHeart may change any username and password for any Authorized User at any time, with notice to Customer following any such change. Each Authorized User must use his or her own username and password and shall not disclose them to anyone else. Customer shall immediately notify SoHeart of any unauthorized disclosure. Customer is responsible for (a) each Authorized User’s compliance with this Agreement and (b) any employee of Customer, any person to whom Customer has given access to the Services and any person who gains access to Customer’s Services as a result of your failure to use reasonable security precautions, even if such use was not authorized by you.
This Agreement will remain in full force and effect while SoHeart offers the Services and/or you are a Customer using the Services. Either party may terminate this Agreement for any reason, at any time. After this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, and 19, and any other Section that by its nature survives termination.
4. Availability of and Access to Services.
SoHeart will attempt to provide continuous availability and access to Services. Outages could be due to third parties that the Services depend on, such as, but not limited to Amazon AWS or other third party service providers. Also while we will make commercially reasonable attempts to backup all Customer data, in the event of recovery from disaster, the Customer may have to reconfigure the Services to get back to the state before the outage. SoHeart is hosted by a third party hosting service provider. SoHeart and its third party service providers have implemented and maintain commercially reasonable technical and organizational security measures designed to meet the following objectives: (a) ensure the security and confidentiality of Customer data in SoHeart’s and/or its third party service providers’ custody and control; (b) protect against anticipated threats or hazards to the security or integrity of Customer data; and (c) protect against unauthorized access to or use of Customer data. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures to access your data for improper purposes. You acknowledge that there are risks inherent in Internet connectivity that could result in the loss of your privacy, confidential information and property.
5. Proprietary Rights in Content of SoHeart.
The Services contain the copyrighted material, trademarks, patents, trade secrets, and other proprietary information (“Intellectual Property”) of SoHeart and its suppliers and licensors. SoHeart and its suppliers and licensors own and retain all proprietary rights in the Services, including all Tools. “Tools” include functionality provided through the Services that supports Addiction Recovery and any similar functionality, including any improvements, modifications, or derivative works to any of the foregoing. Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or otherwise use any such Intellectual Property and the provision of such Intellectual Property to you through the Services does not transfer to you or any third party any rights, title or interest in or to such Intellectual Property, including, without limitation, any intellectual property rights in any content and material included therein. You may not: distribute, sub-license, translate, reverse-engineer, decompile, or disassemble the Services or Intellectual Property or the source code thereof, or attempt to derive the source code thereof in any other way, save and only to the extent any foregoing restriction is prohibited by applicable law; modify the Services or Intellectual Property or merge all, or any part, of the Services or Intellectual Property or the source code thereof into another program; or remove, modify or alter any SoHeart Intellectual Property from any part of the Services or Intellectual Property or the source code thereof. SoHeart grants you a perpetual, unlimited, worldwide, fully-paid, royalty-free license to copy, use and make derivative works of the Output of the Services, and to make any other use of or perform any other act upon the Output that an owner would be entitled to do. “Output” means all information available, reported, downloaded or otherwise compiled from, the Services, including without limitation data, images, and reports generated by or for the Customer.
6. Customer Information Provided to SoHeart.
Customer will retain all Intellectual Property rights in Customer Intellectual Property that may be provided by Customer to SoHeart (“Customer Property”) under this Agreement. SoHeart will not publicly disclose any Customer-specific information but may disclose aggregated and de-identified customer information related to the Services for promotional purposes, such as high-level outcomes of the Services. You understand and agree that SoHeart may copy, use and modify any information that you provide to SoHeart, including all suggestions supplied by you that relate to the Services (collectively, “Content”) for the sole purposes of providing the Services to you and to improve the quality of SoHeart products and services. Furthermore, you hereby agree that SoHeart shall have an unlimited, royalty-free, worldwide and perpetual license to use, copy, distribute, practice and make derivatives works of, under any intellectual property rights you may have, including but not limited to copyrights, trademarks, trade secrets and patents, all suggestions supplied by you to SoHeart. By providing Content to SoHeart, you represent and warrant that you have the right to provide such Content to SoHeart and such Content does not infringe, misappropriate, violate or contravene any laws, regulations or third party rights (including, without limitation, any rights in Intellectual Property).
7. Use of Services.
You must use the Services in a manner consistent with any and all applicable laws and regulations. SoHeart and its suppliers use reasonable efforts to protect the confidentiality of Content you provide. SoHeart cannot guarantee that unauthorized third parties will never be able to defeat those measures to access content for improper purposes. Customer acknowledges that there are risks inherent in Internet connectivity that could result in the loss of Customer’s privacy, confidential information and property. Customer also acknowledges that Customer is under no obligation to provide Customer’s confidential information in order to use the Service.
8 Community Rules.
By using the Services, you agree that you will not use the Services for any purpose that is illegal or prohibited by this Agreement, use the Services for any harmful way, use the Service in order to damage SoHeart, spam, solicit money from or defraud other users, harass anyone, post racist content or hate speech, use another user’s account, or create a profile after SoHeart has terminated yours. SoHeart reserves the right to terminate your account without refunding any purchases. SoHeart cannot guarantee that all Content will comply with this Agreement.
SoHeart may offer products and services for purchase (“in app purchases”) through iTunes. If you make an in app purchase, you have to provide a method of payment (your card or a third party account like iTunes) (your “Payment Method”) will be charged at the price displayed in the Services. You will also be charged for any taxes that may be imposed on your payments. You authorize SoHeart or the third party account, as applicable, to charge you. If you purchase an auto-recurring periodic subscription, your Payment Method will continue to be billed for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will need to access your third party account and follow instructions to cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the SoHeart application from your device. Deleting your account on SoHeart or deleting the SoHeart application from your device does not cancel your subscription; SoHeart will retain all funds charged to your Payment Method until you cancel your subscription on the third party account. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term, and your subscription will not be renewed after your then-current term expires.
If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your subscription, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. In addition, you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method.
Refunds. Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods. We may make an exception if a refund for a subscription offering is requested within fourteen days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds.
For subscribers residing in North Carolina, California, Connecticut, Illinois, Iowa, Minnesota, Ohio, Arizona, New York and Wisconsin, the terms below apply:
You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death. In the event that you become disabled (such that you are unable to use the Services) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing the company notice in the same manner as you request a refund as described below.
To request a refund:
Since you subscribed using your Apple ID, refunds are handled by Apple, not SoHeart. To request a refund, go to iTunes, click on your Apple ID, select “Purchase history,” find the transaction and hit “Report Problem”. You can also submit a request at https://getsupport.apple.com.
To the extent permitted under applicable laws, the Services are provided “As-is” and as available, with no warranty of any kind, and SoHeart, on behalf of itself and its licensors and suppliers, expressly disclaims any warranty and conditions of any kind, whether express or implied, including, but not limited to, the warranties or conditions of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement and SoHeart and its suppliers and licensors do not guarantee and do not promise any specific results from the use of the Services. The Services are intended as a data monitoring and collaboration tool and Customer’s use of, and reliance upon, same are Customer’s sole responsibility, with Customer assuming all associated risks. SoHeart takes no responsibility for any content that you or another member or a third party posts, sends or receives through the Services. Any material downloaded or otherwise gathered from the use of the Services is accessed at your own risk. SoHeart takes no responsibility for any conduct of you or any other member, on or off the Services.
11. Limitation of Liability.
SoHeart shall have no liability to Customer under this Agreement, it being acknowledged and agreed that SoHeart’s provision of the Services is provided solely for the convenience of Customer. If the foregoing limitation of liability is found to be unenforceable, SoHeart’s liability to Customer for any cause of action arising from its use of the Services or under this Agreement, and regardless of the form of the action, will at all times be limited to the greater of (1) any amount paid by Customer to SoHeart for the Services during the twelve (12) months preceding such cause of action; and (2) Fifty U.S. Dollars (US$50). Except for breach of the restrictions in Section 5 and in relation to the indemnity in Section 15, Customer’s liability to SoHeart for breach of this Agreement shall not exceed the amount paid or agreed to be paid by Customer to SoHeart for the Services during the twelve (12) months preceding such cause of action. Notwithstanding anything to the contrary contained herein, this Agreement shall not limit or exclude either party’s liability for gross negligence or intentional misconduct of a party or its agents or employees, or for death or personal injury. The parties agree that the limitations on and exclusions of liability in this Agreement were freely negotiated and are an integral part of the bargain, in that the Services would not have been available for the same price and under the same terms and conditions had such limitations on and exclusions of liability not been included in this Agreement.
12. U.S. Export Controls.
Any software provided by SoHeart through the Services (the “Software”) and the Services themselves are subject to United States export controls. Neither the Services nor any Software downloaded from the Services may be exported or re-exported (i) into the territory of (or to a national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other Country to which the U.S. has embargoed goods or services; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By accessing the Services or downloading or using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
13. Dispute Resolution.
This Agreement shall be governed by the laws of the State of Missouri without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. You and SoHeart agree to submit to the exclusive personal jurisdiction of, and agree that venue is proper in, the state and federal courts located in Missouri in such legal action or proceeding. Notwithstanding the foregoing, SoHeart may seek injunctive or other equitable relief to protect its Intellectual Property rights in any court of competent jurisdiction.
14. Electronic communications.
The communications between you and SoHeart use electronic means, whether you visit the Website or send us emails, or whether SoHeart posts notices on the Services or communicates with you via email. For contractual purposes, you (a) consent to receive communications from SoHeart in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that SoHeart provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waiveable rights.
You agree to indemnify and hold SoHeart, its subsidiaries, affiliates, officers, agents, licensors, and other partners and employees, harmless from, any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth above. SoHeart will defend or settle, at its expense, any action brought against Customer based upon the claim that the Services, when used in accordance with the Agreement, directly infringe an issued U.S. patent or registered copyright; provided, however, that: (i) Customer notifies SoHeart promptly in writing of any such claim; (ii) Customer does not enter into any settlement related to any claim without SoHeart’s prior written consent; (iii) SoHeart has sole control of any claim and all related settlement negotiations; and (iv) as requested, Customer provides SoHeart with all information and assistance necessary to settle or defend the claim. If the Services become, or may, in the opinion of SoHeart, become the subject of a claim of infringement of any third party intellectual property right, SoHeart may, at its option, and as Customer’s exclusive remedy: (i) procure the right for Customer to use the Services; (ii) replace or modify the Services to make them non-infringing; or (iii) refund any fees paid in advance by Customer for the Services.
This Agreement contains the entire agreement between you and SoHeart regarding the use of the Services and supersedes and replaces all prior or contemporaneous understandings, representations, communications, or agreements, written or oral, including any additional or contrary terms contained in any Customer purchase order or other procurement document whether presented contemporaneously or after Customer has entered into this Agreement and notwithstanding any signature by SoHeart of such purchase order or procurement document; and any such additional or contrary terms contained in such Customer purchase order or other procurement document shall be void as they may pertain to the subject matter of this Agreement. This Agreement may be updated or amended by SoHeart at any time, with or without notice to Customer and Customer’s continued use of the Services shall constitute Customer’s acceptance of the updated or amended Agreement. Customer may not assign all or any part of its rights or obligations hereunder without the consent of SoHeart. Notwithstanding any other provisions herein, no party will be deemed as a third-party beneficiary to this Agreement. If any provision of this Agreement is found to be invalid or unenforceable, such provision will be changed and interpreted to accomplish the objectives to the greatest extent possible under any applicable law and the remaining provisions will continue in full force and effect. The failure of SoHeart to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Nonperformance by either party shall be excused to the extent that performance is rendered impossible by strike, acts of God, natural disaster, Internet outages, computer viruses, governmental acts or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control of the nonperforming party. The section titles in this Agreement are for convenience only and have no legal or contractual effect. You are responsible for all taxes, other than taxes levied on SoHeart’s income. Services fees do not include any applicable taxes. If SoHeart is required to pay any sales, use, goods & services, value added, or other taxes in relation to your purchase, those taxes will be billed to and paid by you.
17. Copyright/Trademark Information.
All Intellectual Property owned by SoHeart shall remain the exclusive property of SoHeart. Customer agrees that SoHeart will retain sole ownership of all Intellectual Property even if enhancements suggested or requested by Customer become incorporated into the Services. You are not permitted to use SoHeart’s Intellectual Property without our prior written consent or as expressly provided in this Agreement.
You grant SoHeart the right to identify you as a user in Services promotional material. At any point in time you can submit a written request via email to [email protected] to have SoHeart remove your name, within thirty days of your request, from promotional material.
Please contact us ([email protected]) with any questions regarding this Agreement.